Article 1 - Definitions 🌿

  • Cooling-off period: The period during which the consumer can exercise their right of cancellation.
  • Consumer: A natural person not acting in the course of trade, business, or profession who enters into a distance contract with Root & Blossom.
  • Day: Calendar day.
  • Duration transaction: A distance contract for a series of digital products or services delivered over time.
  • Durable medium: Any means that allows the consumer or Root & Blossom to store information for future reference and unchanged reproduction.
  • Right of withdrawal: The consumer's option to cancel the distance contract within the withdrawal period.
  • Entrepreneur: Root & Blossom, the entity offering digital gardening guides and resources at a distance to consumers.
  • Distance contract: A contract concluded via a system organized for the remote sale of digital products or services using distance communication techniques.
  • Remote communication technique: Any means to conclude a contract without the consumer and Root & Blossom being physically present together.
  • General terms and conditions: The current general terms and conditions of Root & Blossom.

Article 2 - Applicability

These terms and conditions apply to every offer and distance contract concluded between Root & Blossom and the consumer.
Before a contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not possible, it will be provided upon request without charge.
For electronic contracts, these terms and conditions can be made available electronically in a way that allows storage for future reference.
If specific conditions for digital gardening guides or resources apply, they are supplementary to these terms. In the event of conflicting terms, the most favorable to the consumer applies.

Article 3 - Root & Blossom Identity 🌱

Root & Blossom is a brand offering digital gardening guides and resources, operated by:

Company Name: Bottega Alessia Limited
Registration Number: 77714591
Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG

Article 4 - The Offer 🌿

Offers will clearly state their validity period or any specific conditions.
All offers are non-binding and subject to changes by Root & Blossom.
Descriptions of digital gardening guides and resources will be complete and accurate. Images used are illustrative but may not reflect exact content.
The offer will clearly outline:

  • Total price.
  • Payment and access methods.
  • Right of withdrawal (if applicable).
  • Any additional terms relevant to the offer.

Article 5 - The Contract

The contract is concluded once the consumer accepts the offer and fulfills the stated conditions.
For electronic agreements, receipt of acceptance will be acknowledged electronically.
Root & Blossom will take appropriate measures to ensure secure data transmission and online transactions.
If Root & Blossom finds reasons to refuse an order, they reserve the right to do so or to apply special conditions, providing justification to the consumer.

Article 6 - Right of Cancellation 🌸

Due to the digital nature of the products, purchases are non-refundable once accessed or downloaded.
If a consumer has not yet downloaded or accessed the digital product, they may request a cancellation within 14 days of purchase.
Cancellation requests must be made in writing via email or through the contact form on the website.

Article 7 - Price 🌱

Prices will remain unchanged during the validity period stated in the offer, except for changes in applicable taxes.
Any errors in pricing or typographical mistakes will not bind Root & Blossom.
The consumer is responsible for additional costs such as VAT or applicable transaction fees.

Article 8 - Delivery and Access 🌿

Digital gardening guides and resources will be made available immediately after payment is successfully processed.
Consumers will receive access through a unique download link or online portal.
If a consumer experiences issues accessing their purchase, they should contact customer support for assistance.

Article 9 - Complaints Procedure 🌸

Complaints must be submitted within 7 days of purchase if there are technical issues preventing access to the product.
Complaints will be acknowledged within 14 days, with an indication of resolution time if more than 14 days are required.
If a complaint is justified, Root & Blossom will resolve the issue by providing a replacement product or technical support.

Article 10 - Disputes

In the event of disputes, efforts will be made to resolve the issue amicably.

Article 11 - Updates to Terms 🌱

These terms and conditions may be updated to reflect changes in operations or practices. Consumers are encouraged to review this page periodically.

By purchasing digital gardening guides or resources from Root & Blossom, you agree to these terms and conditions.